Refund Policy

1. Scope

DineSync is a B2B platform operated for hostels and institutional kitchens. All payments (monthly mess fees, one-time charges) are collected by the hostel or institution administrator — not by DineSync. Refund eligibility, amount, and timing are determined by your hostel administration.

2. Skip-Meal Credits

When you notify the platform in advance that you will skip a meal, the corresponding amount is credited against your next billing cycle as per the fee configuration set by your hostel admin. Credits are not redeemable in cash; they reduce the next invoice.

3. Billing Disputes

If you believe you were billed incorrectly, raise a support ticket within 30 days of the invoice date. Disputes raised after 30 days will not be processed. Hostel administrators will review and respond within 7 business days.

4. Leaving a Mess

Upon leaving a mess (voluntarily or after admin approval for private messes), any unused advance or prorated balance is refunded according to your hostel's policy, typically within 15 business days. The platform does not hold custody of funds.

5. Platform Subscription (Admins)

For hostels subscribing to DineSync itself: subscription fees are non-refundable after activation. Monthly plans can be cancelled at any time and will not renew; annual plans are non-refundable for the remainder of the term but will not auto-renew if cancelled.

6. Contact

For refund queries, raise a support ticket via the in-app Support page or contact the Grievance Officer listed on our Contact page.