Grievance Redressal

1. Overview

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, DineSync maintains a Grievance Redressal mechanism for all users.

2. Grievance Officer

3. How to File a Grievance

1. First, contact your mess administrator via the in-app Support channel.
2. If unresolved within 7 days, email grievance@dinesync.com with: your name, registered email, mess name, issue description, and any supporting screenshots.
3. You will receive a ticket ID and acknowledgement within 24 hours.
4. Resolution will be communicated on the same email thread within 15 days.

4. Scope of Grievances

• Privacy violations or misuse of personal data
• Harassment, abuse, or inappropriate content
• Unresolved billing / refund disputes (see Refund Policy)
• Unauthorized account access
• Content takedown requests
• Accessibility / discrimination concerns

5. Escalation

If you are unsatisfied with the Grievance Officer's resolution, you may escalate to the Ministry of Electronics and Information Technology (MeitY), Government of India, or the appropriate cyber-crime cell in your jurisdiction.

6. Data Protection

All grievance communications are treated confidentially in line with our Privacy Policy. Personal data shared during the process is used solely for resolution and retained only as long as legally required.

7. Updates

This policy and Grievance Officer details may be updated. The latest version is always published at /grievance.